We have designed these courses to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager looking to enhance their existing skills, and wants to be more successful by learning new/different approaches.

Our courses are highly participative, practical in content, and intended to challenge our delegates into recognising there are always alternative ways of dealing with employee issues.

Discipline & Dismissal – “When Can and Should you Dismiss”

Norwich – 19th October 2021

Many organisations have noticed a significant skills shortage, so it is not so easy to recruit replacement staff as it was.  This means it is important to get the best out of your existing staff.  Many employers only use the disciplinary procedure when they are actively looking to remove staff rather than recognising that it is a tried and tested formal performance management system, which if done correctly, can correct behaviours and reduce the need to dismiss employees.

Managers are often very reluctant to use the disciplinary procedure because they have not been trained in how the procedure can work for them.   Instead, Managers avoid using the disciplinary procedure because they are aware that dismissing staff can have serious implications if done badly.

We will also discuss the importance of dealing effectively with new starters and those with less than two years’ service in the event they are not meeting expectations, and how they can be departed safely using a shorter but fair process.

This course will cover the differences between a fair and unfair dismissal; why following the ACAS code and internal procedures is essential; and the key practical issues to consider when dealing with discipline, dismissal and redundancy processes.  The aim of the course is to encourage delegates to follow proper procedures and apply sound judgement.

Performance Management – “Acknowledging Good and Dealing with Poor”

Newmarket – 10th November 2021 & Norwich – 23rd February 2022

How do you decide that someone is performing well?  If they are, how do you encourage them to be even better, and if not, what do you do about it?  These are challenges which Managers face on a daily basis.

This course helps Managers with these issues by having realistic expectations on what people are capable of doing; knowing when to use performance improvement plans and programmes for personal development; whilst continuing to motivate and encourage good performers.

Employment Myths – “Surprising Facts about What you Can & Can’t Do”

Norwich – 30th November 2021 & Newmarket – 22nd March 2022

Managing people often strikes fear and dread into Managers, but it does not have to be that way.  By coming along to our short, but informative course, Managers will gain the confidence needed to manage people, and most importantly, avoid finding themselves on the wrong side of employment law – which can be costly!

 Based on our extensive HR experience, we will talk about the most misguided beliefs that Managers hold as fact about employment law.  We will also discuss the most frequent mistakes Managers make when dealing with staff; as well as difficulties created through lack of documentation, or not knowing or following their own employment procedures.  We will identify the key employment policies and why Managers need to be familiar with them.  This should also assist Managers to understand the importance of why these policies need to be applied correctly.

The course will debunk myths to make sure you avoid fear and confusion when dealing with staffing issues.  We’re here to give you the confidence to manage people effectively and we’ll do this through fun interactive sessions and an extensive quiz to help reinforce the learning.