• Thu
    18
    Oct
    2018
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Saying “you’re fired” may actually be an indicator of management failure, even though it has been popularised in the media.

    This course looks at the three key areas, namely recruitment & induction, performance management and improvement, which if applied correctly, should minimise the need to consider terminating employment. However, the third key area is the effective use of the disciplinary procedure to formally improve performance standards, and only if that does not work, how best to dismiss.

    We have designed this course to suit those who are new to Management, as well as being a useful refresher for the more experienced Manager looking to develop existing skills and/or want to be more successful by learning new/different approaches, as part of personal/career development.

    This course will be highly participative, practical in content, and is intended to challenge our delegates into recognising there are always alternative ways of dealing with people and/or situations.

    The course objectives will include: -

    • Recruitment & Induction
    • Performance Management
    • Performance Improvement
    • Discipline, Dismissal & Alternatives
    • Practical Learning Opportunities

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am. The course will finish around 1.45 pm, with breaks for refreshments and lunch.

    The cost for this training event will be £75.00 plus VAT per delegate, including lunch.  To reserve your place on this course, please contact Jackie Bolton either by e-mail: jackie@www.backuphr.com or call 01480 677981.

  • Thu
    04
    Apr
    2019
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    It is a major part of a Manager’s role to build effective working relationships. If done well, this will help create high performing teams, as well as further developing trust and respect from those that you work with, both internally and externally.

    We will cover what is really meant by regular and open two-way communication skills, influencing skills (including bosses), managing boundaries and tips on how to deal with difficult situations and people (conflict resolution).

    All of this will promote productivity, success and enhance well-being in the working environment.

  • Wed
    16
    Oct
    2019
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Many Managers are prone not to look beyond an income stream as to the reason why people come to work. Whilst pay is important, social interaction, job satisfaction and recognition are other key motivators.

    Whilst this course will look at effective methods to help control absence, we will also be encouraging Managers to better understand the root causes behind why people do not turn up for work.

    Course content will include the dangers of presenteeism, the benefits of return to work meetings, and the importance of focusing on small scale, but high impact well-being initiatives, seeing as mental health and stress combined is the number one reason why people are off sick.

    If absenteeism is a problem at work, and/or you are looking for some simple, yet practical tips on dealing with mental health issues, and improving well-being amongst your people, then this course is a must for you.

  • Tue
    19
    Oct
    2021
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Many organisations have noticed a significant skills shortage, so it is not so easy to recruit replacement staff as it was.  This means it is important to get the best out of your existing staff.  Many employers only use the disciplinary procedure when they are actively looking to remove staff rather than recognising that it is a tried and tested formal performance management system, which if done correctly, can correct behaviours and reduce the need to dismiss employees.

    Managers are often very reluctant to use the disciplinary procedure because they have not been trained in how the procedure can work for them.   Instead, Managers avoid using the disciplinary procedure because they are aware that dismissing staff can have serious implications if done badly.

    We will also discuss the importance of dealing effectively with new starters and those with less than two years’ service in the event they are not meeting expectations, and how they can be departed safely using a shorter but fair process.

    This course will cover the differences between a fair and unfair dismissal; why following the ACAS code and internal procedures is essential; and the key practical issues to consider when dealing with discipline, dismissal and redundancy processes.  The aim of the course is to encourage delegates to follow proper procedures and apply sound judgement.

    We have designed the course to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager looking to enhance their existing skills, and wants to be more successful by learning new/different approaches.

    Our course is highly participative, practical in content, and intended to challenge our delegates into recognising there are always alternative ways of dealing with employee issues.

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

    The cost for this course will be £100.00 plus VAT per delegate, including lunch.  Clients get one free training place per topic, with extra places costing £100.00 plus VAT.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

  • Tue
    30
    Nov
    2021
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Managing people often strikes fear and dread into Managers, but it does not have to be that way.  By coming along to our short, but informative course, Managers will gain the confidence needed to manage people, and most importantly, avoid finding themselves on the wrong side of employment law - which can be costly!

     Based on our extensive HR experience, we will talk about the most misguided beliefs that Managers hold as fact about employment law.  We will also discuss the most frequent mistakes Managers make when dealing with staff; as well as difficulties created through lack of documentation, or not knowing or following their own employment procedures.  We will identify the key employment policies and why Managers need to be familiar with them.  This should also assist Managers to understand the importance of why these policies need to be applied correctly.

    The course will debunk myths to make sure you avoid fear and confusion when dealing with staffing issues.  We’re here to give you the confidence to manage people effectively and we’ll do this through fun interactive sessions and an extensive quiz to help reinforce the learning.

    We have designed the course to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager, looking to enhance their knowledge.

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

    The cost for this course will be £100.00 plus VAT per delegate, including lunch.  Clients get one free training place per topic, with extra places costing £100.00 plus VAT.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

     

  • Wed
    23
    Feb
    2022
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    How do you decide that someone is performing well?  If they are, how do you encourage them to be even better, and if not, what do you do about it?  These are challenges which Managers face on a daily basis.

    This course helps Managers with these issues by having realistic expectations on what people are capable of doing; knowing when to use performance improvement plans and programmes for personal development; whilst continuing to motivate and encourage good performers.

  • Tue
    15
    Nov
    2022
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Every organisation is having to review its costs, now more than ever! Managing the costs of absenteeism - sick pay, lost productivity, morale etc. - is an essential management skill.  Dealing with the disruptive value of having unreliable staff throwing regular “sickies” can also make a difference to how successful you are perceived to be as a Manager. Also, what is the best approach for employees who have genuine long-term sickness health problems!

    This practical, interactive half-day course will provide you with tips and tools to increase attendance and drive down costs.  We have designed the course to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager, looking to enhance their knowledge.

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

    The cost for this course will be £150.00 plus VAT per delegate, including lunch.  Clients get one free training place per topic, with extra places costing £150.00 plus VAT.  

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.