Training Courses - Norwich

Many organisations have noticed a significant skills shortage, so it is not so easy to recruit replacement staff as it was.  This means it is important to get the best out of your existing staff.  Many employers only use the disciplinary procedure when they are actively looking to remove staff rather than recognising that it is a tried and tested formal performance management system, which if done correctly, can correct behaviours and reduce the need to dismiss employees.

Managers are often very reluctant to use the disciplinary procedure because they have not been trained in how the procedure can work for them.   Instead, Managers avoid using the disciplinary procedure because they are aware that dismissing staff can have serious implications if done badly.

We will also discuss the importance of dealing effectively with new starters and those with less than two years’ service in the event they are not meeting expectations, and how they can be departed safely using a shorter but fair process.

This course will cover the differences between a fair and unfair dismissal; why following the ACAS code and internal procedures is essential; and the key practical issues to consider when dealing with discipline, dismissal and redundancy processes.  The aim of the course is to encourage delegates to follow proper procedures and apply sound judgement.

We have designed the course to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager looking to enhance their existing skills, and wants to be more successful by learning new/different approaches.

Our course is highly participative, practical in content, and intended to challenge our delegates into recognising there are always alternative ways of dealing with employee issues.

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

The cost for this course will be £100.00 plus VAT per delegate, including lunch.  Clients get one free training place per topic, with extra places costing £100.00 plus VAT.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

Managing people often strikes fear and dread into Managers, but it does not have to be that way.  By coming along to our short, but informative course, Managers will gain the confidence needed to manage people, and most importantly, avoid finding themselves on the wrong side of employment law - which can be costly!

 Based on our extensive HR experience, we will talk about the most misguided beliefs that Managers hold as fact about employment law.  We will also discuss the most frequent mistakes Managers make when dealing with staff; as well as difficulties created through lack of documentation, or not knowing or following their own employment procedures.  We will identify the key employment policies and why Managers need to be familiar with them.  This should also assist Managers to understand the importance of why these policies need to be applied correctly.

The course will debunk myths to make sure you avoid fear and confusion when dealing with staffing issues.  We’re here to give you the confidence to manage people effectively and we’ll do this through fun interactive sessions and an extensive quiz to help reinforce the learning.

We have designed the course to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager, looking to enhance their knowledge.

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

The cost for this course will be £100.00 plus VAT per delegate, including lunch.  Clients get one free training place per topic, with extra places costing £100.00 plus VAT.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

Every organisation is having to review its costs, now more than ever! Managing the costs of absenteeism - sick pay, lost productivity, presenteeism, morale etc. - is an essential management skill.  Dealing with unreliable staff throwing regular “sickies” or staff working when they really should not, can also make a difference to how successful you are perceived as a Manager.

Effective return to work meetings and good attendance records are fundamental to reducing absence.  Knowing when and how to use occupational health reports is an additional key management tool.  And, supporting and managing employees who have genuine sickness, whether physical and/or mental health is crucial.

This practical, interactive half-day course will provide you with tips and tools on addressing these and other issues to help increase attendance and drive down costs.   We have designed the course to suit those who are new to Management, as well as being worthwhile for the experienced Manager or HR professional looking to enhance their knowledge and increase their practical skills.

The cost for this course will be £150.00 plus VAT per delegate, including lunch.  Preferential rates for clients.  

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

Managers have to be able to investigate a whole range of issues, anything from Discipline or Grievance cases, accidents at work, through to customer complaints.

Getting this wrong can have significance consequences, e.g. financial, staff morale, reputation for your business, team and even customers.

This course will help equip your Managers with the principles and practical skills that they need to conduct a thorough and fair investigation with confidence, as a prelude to further action which may vary from  a customer complaint being upheld, through to commencing a formal disciplinary or grievance process.

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

The cost for this course will be £165.00 plus VAT per delegate, including lunch.   Preferential rates for clients.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

You are only as good as the people you manage - if you do not manage them effectively, this will not reflect well on you.

Many Managers are promoted to a role that involves being in charge of people - the promotion is often based on their technical/operational expertise.  Yet, to successfully manage individuals or a team requires a different set of skills and techniques.  Even Senior Managers may never have had formal training on the best ways to lead and manage people.  All Managers need to keep up to date with the evolving principles of motivating and engaging the different generations of people they are responsible for in the modern workplace. It is about continuous professional development if you are a Manager.

This course focuses on the key aspects of successful people management, including effective communication skills; practical motivation and engagement; the ability to develop individuals and also teams; and finally, knowing your own default management style and when you may need to change/modify it.

We have designed this course to suit those who are new to Management, as well as being a useful refresher for the more experienced Manager looking to develop existing skills and/or want to be more successful by learning new/different approaches, as part of personal/career development.

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.45 pm to 2.00 pm, with breaks for refreshments and lunch.

The cost for this course will be £175.00 plus VAT per delegate, including lunch.   Preferential rates for clients.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

Does dealing with those difficult situations at work fill you with dread?
Do you avoid having to dealing with those difficult team members?
Do you want to achieve positive and successful outcomes from such situations?

BackupHR recognises that dealing with difficult situations at work can be very stressful, as well as time consuming. Your ability to manage these effectively is essential to successful management and leadership.

By attending this half day course, you will be given practical tips on how to handle a range of situations and people better, thereby achieving meaningful and lasting solutions, as well as becoming a more effective Manager.

This lively, practical and participative training course will cover topics such as what are difficult situations and why are they difficult; the importance of following a process; managing and understanding different reactions; and solutions to handling difficult people.

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.45 pm to 2.00 pm, with breaks for refreshments and lunch.

The cost for this course will be £175.00 plus VAT per delegate, including lunch.   Preferential rates for clients.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.