• Thu
    18
    Oct
    2018
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Saying “you’re fired” may actually be an indicator of management failure, even though it has been popularised in the media.

    This course looks at the three key areas, namely recruitment & induction, performance management and improvement, which if applied correctly, should minimise the need to consider terminating employment. However, the third key area is the effective use of the disciplinary procedure to formally improve performance standards, and only if that does not work, how best to dismiss.

    We have designed this course to suit those who are new to Management, as well as being a useful refresher for the more experienced Manager looking to develop existing skills and/or want to be more successful by learning new/different approaches, as part of personal/career development.

    This course will be highly participative, practical in content, and is intended to challenge our delegates into recognising there are always alternative ways of dealing with people and/or situations.

    The course objectives will include: -

    • Recruitment & Induction
    • Performance Management
    • Performance Improvement
    • Discipline, Dismissal & Alternatives
    • Practical Learning Opportunities

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am. The course will finish around 1.45 pm, with breaks for refreshments and lunch.

    The cost for this training event will be £75.00 plus VAT per delegate, including lunch.  To reserve your place on this course, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

  • Thu
    04
    Apr
    2019
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    It is a major part of a Manager’s role to build effective working relationships. If done well, this will help create high performing teams, as well as further developing trust and respect from those that you work with, both internally and externally.

    We will cover what is really meant by regular and open two-way communication skills, influencing skills (including bosses), managing boundaries and tips on how to deal with difficult situations and people (conflict resolution).

    All of this will promote productivity, success and enhance well-being in the working environment.

  • Wed
    16
    Oct
    2019
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Many Managers are prone not to look beyond an income stream as to the reason why people come to work. Whilst pay is important, social interaction, job satisfaction and recognition are other key motivators.

    Whilst this course will look at effective methods to help control absence, we will also be encouraging Managers to better understand the root causes behind why people do not turn up for work.

    Course content will include the dangers of presenteeism, the benefits of return to work meetings, and the importance of focusing on small scale, but high impact well-being initiatives, seeing as mental health and stress combined is the number one reason why people are off sick.

    If absenteeism is a problem at work, and/or you are looking for some simple, yet practical tips on dealing with mental health issues, and improving well-being amongst your people, then this course is a must for you.

  • Thu
    23
    Apr
    2020
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    We will share with you some of the most misguided beliefs that Managers hold as fact about employment law, and discuss the most frequent mistakes Managers make when dealing with staff; as well as the difficulties created through lack of key employment policies, or not following them.

    This course will debunk myths, show you what you can and cannot do, and make sure you avoid fear and confusion when dealing with staffing issues.  We will also talk about the need for a wide range of employment policies and their importance, so that Management can deal with people effectively.

    This interactive course is a must for new Managers, as well as being good refreshers for experienced Managers, as case law and good management practices continue to evolve over time.

  • Tue
    20
    Oct
    2020
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Dismissing staff can have serious implications if done badly. The law requires that you have a fair reason for dismissal (e.g. restructuring is not necessarily redundancy) and that you follow fair processes.

    This course will cover the difference between a fair and unfair dismissal; why following the ACAS code and internal procedures is essential; and the key issues to consider when dealing with discipline, dismissal and redundancy processes.

    This interactive course is a must for new Managers, as well as being good refreshers for experienced Managers, as case law and good management practices continue to evolve over time.

  • Wed
    11
    Nov
    2020
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    How do you assess that someone is competent? If they are, how do you encourage them to be even better, and if not, what do you do about it? These are challenges which Managers face on a daily basis.

    This course encourages Managers to have realistic expectations on what people are capable of doing; how to define and assess what is poor, good or exceptional performance; formulating performance improvement plans and programmes for personal development; and continuing to motivate and encourage good performers.

    This interactive course is a must for new Managers, as well as being good refreshers for experienced Managers, as case law and good management practices continue to evolve over time.