• Thu
    18
    Oct
    2018
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Saying “you’re fired” may actually be an indicator of management failure, even though it has been popularised in the media.

    This course looks at the three key areas, namely recruitment & induction, performance management and improvement, which if applied correctly, should minimise the need to consider terminating employment. However, the third key area is the effective use of the disciplinary procedure to formally improve performance standards, and only if that does not work, how best to dismiss.

    We have designed this course to suit those who are new to Management, as well as being a useful refresher for the more experienced Manager looking to develop existing skills and/or want to be more successful by learning new/different approaches, as part of personal/career development.

    This course will be highly participative, practical in content, and is intended to challenge our delegates into recognising there are always alternative ways of dealing with people and/or situations.

    The course objectives will include: -

    • Recruitment & Induction
    • Performance Management
    • Performance Improvement
    • Discipline, Dismissal & Alternatives
    • Practical Learning Opportunities

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am. The course will finish around 1.45 pm, with breaks for refreshments and lunch.

    The cost for this training event will be £75.00 plus VAT per delegate, including lunch.  To reserve your place on this course, please contact Jackie Bolton either by e-mail: jackie@www.backuphr.com or call 01480 677981.

  • Wed
    21
    Nov
    2018
    8:30 amRowley Mile Conference Centre, Newmarket

    Saying “you’re fired” may actually be an indicator of management failure, even though it has been popularised in the media.

    This course looks at the three key areas, namely recruitment & induction, performance management and improvement, which if applied correctly, should minimise the need to consider terminating employment. However, the third key area is the effective use of the disciplinary procedure to formally improve performance standards, and only if that does not work, how best to dismiss.

    We have designed this course to suit those who are new to Management, as well as being a useful refresher for the more experienced Manager looking to develop existing skills and/or want to be more successful by learning new/different approaches, as part of personal/career development.

    This course will be highly participative, practical in content, and is intended to challenge our delegates into recognising there are always alternative ways of dealing with people and/or situations.

    The course objectives will include: -

    • Recruitment & Induction
    • Performance Management
    • Performance Improvement
    • Discipline, Dismissal & Alternatives
    • Practical Learning Opportunities

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am. The course will finish around 1.45 pm, with breaks for refreshments and lunch.

    The cost for this training event will be £75.00 plus VAT per delegate, including lunch.  To reserve your place on this course, please contact Jackie Bolton either by e-mail: jackie@www.backuphr.com or call 01480 677981.

  • Thu
    04
    Apr
    2019
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    It is a major part of a Manager’s role to build effective working relationships. If done well, this will help create high performing teams, as well as further developing trust and respect from those that you work with, both internally and externally.

    We will cover what is really meant by regular and open two-way communication skills, influencing skills (including bosses), managing boundaries and tips on how to deal with difficult situations and people (conflict resolution).

    All of this will promote productivity, success and enhance well-being in the working environment.

  • Tue
    09
    Apr
    2019
    8:30 amRowley Mile Conference Centre, Newmarket

    Immigration and Employment are very current and related hot topics. BackupHR and DavidsonMorris Solicitors are joining forces to discuss the impact of Brexit on your ability to retain and recruit EU nationals, as well as looking at the wider immigration landscape for employing non-UK nationals. We will focus on how you can assist your affected workforce (and their families), so that the Organisation and employees are ready for when the final proposals are agreed and enforced.

    Immigration rules are complex and subject to frequent amendment. However, there are immigration provisions which you can use, especially lesser known immigration rules and proposed changes to the law, which could have a positive impact on retaining and recruiting your workforce.

    We will also provide some practical guidance on the related employment issues and documentation that you also need to consider in a rapidly changing environment, and the costs/penalties for getting it wrong.

    We are delighted that our keynote speaker is Anne Morris, a leading immigration lawyer. Anne will provide genuine insight into this complicated area of law, as well as offering real solutions on what to do. This seminar will be very engaging, and we encourage you to bring along your questions.

  • Tue
    30
    Apr
    2019
    8:30 amRowley Mile Conference Centre, Newmarket

    It is a major part of a Manager’s role to build effective working relationships. If done well, this will help create high performing teams, as well as further developing trust and respect from those that you work with, both internally and externally.

    We will cover what is really meant by regular and open two-way communication skills, influencing skills (including bosses), managing boundaries and tips on how to deal with difficult situations and people (conflict resolution).

    All of this will promote productivity, success and enhance well-being in the working environment.

  • Wed
    16
    Oct
    2019
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Many Managers are prone not to look beyond an income stream as to the reason why people come to work. Whilst pay is important, social interaction, job satisfaction and recognition are other key motivators.

    Whilst this course will look at effective methods to help control absence, we will also be encouraging Managers to better understand the root causes behind why people do not turn up for work.

    Course content will include the dangers of presenteeism, the benefits of return to work meetings, and the importance of focusing on small scale, but high impact well-being initiatives, seeing as mental health and stress combined is the number one reason why people are off sick.

    If absenteeism is a problem at work, and/or you are looking for some simple, yet practical tips on dealing with mental health issues, and improving well-being amongst your people, then this course is a must for you.

  • Thu
    14
    Nov
    2019
    8:30 amRowley Mile Conference Centre, Newmarket

    Many Managers are prone not to look beyond an income stream as to the reason why people come to work. Whilst pay is important, social interaction, job satisfaction and recognition are other key motivators.

    Whilst this course will look at effective methods to help control absence, we will also be encouraging Managers to better understand the root causes behind why people do not turn up for work.

    Course content will include the dangers of presenteeism, the benefits of return to work meetings, and the importance of focusing on small scale, but high impact well-being initiatives, seeing as mental health and stress combined is the number one reason why people are off sick.

    If absenteeism is a problem at work, and/or you are looking for some simple, yet practical tips on dealing with mental health issues, and improving well-being amongst your people, then this course is a must for you.

  • Tue
    25
    Feb
    2020
    8:30 amRowley Mile Conference Centre, Newmarket

    Dismissing staff can have serious implications if done badly.  The law requires that you have a fair reason for dismissal (e.g. restructuring is not necessarily redundancy) and that you follow fair processes.

    This course will cover the differences between a fair and unfair dismissal; why following the ACAS code and internal procedures is essential; and the key practical issues to consider when dealing with discipline, dismissal and redundancy processes.  The aim of the course is to encourage delegates to follow proper procedures and apply sound judgement.

    We have designed the course to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager looking to enhance their existing skills, and wants to be more successful by learning new/different approaches.

    Our course is highly participative, practical in content, and intended to challenge our delegates into recognising there are always alternative ways of dealing with employee issues.

  • Tue
    28
    Jul
    2020
    10:30 amOnline Webinar - (still available on-demand)

    Redundancies are a sad fact of life under Covid 19. Regrettably many organisations are having to rapidly get their costs under control.

    During our weekly webinar on 16th July, two thirds of our respondents to our poll also expressed a strong interest in a training course dedicated to redundancy, which we have now designed.

    This one-hour training module, together with supporting material, will give you a complete framework with which to approach any redundancy programme.  Topics include:

    • Effective Planning *
    • Realistic Timetable *
    • Selection Pools
    • Meaningful Consultation *
    • Calculating Redundancy Costs *
    • Notice Periods *
    • Post Redundancy Support

    (* Particularly under Covid 19)

    Led by Guy Liddall, with in-depth analysis from Cathy Norton and Peter Stanway, this will be an hour of your time very well spent.

    This webinar is available to subscribe to on-demand here

    You will need to pay on line, or contact us direct to organise.

  • Tue
    22
    Sep
    2020
    10:30 amOnline Webinar - (still available on-demand)

    "Nothing travels faster than the speed of light, with the possible exception of bad news" Wise words from Douglas Adams in "The Hitchhiker's Guide to the Galaxy"

    And today, organisations are having to manage their own news agendas, and deliver their own bad news before it gets out there anyway. But many of us have real problems delivering it. So we delay or deliver it badly.

    We have converted this enormously popular course into a 60 minute webinar. It is part of our continued online training series, designed to give you the skills to deal with the challenging situations presented in today's market.

    We will be particularly focusing on:

    • Preparation
    • Controlling the agenda
    • Remote Delivery
    • Managing the fallout
    • and much more...

    This one-hour training module, together with supporting material, will give you a proper framework to deliver bad news professionally and effectively.    Led by Guy Liddall, with in-depth analysis from Cathy Norton and Peter Stanway, this will be an hour of your time very well spent.

    This webinar is available to subscribe to on-demand here

    You will need to pay on line, or contact us direct to organise.

  • Tue
    20
    Oct
    2020
    10:30 amOnline Webinar

    Coronavirus has changed many rules of employment. It has changed the emphasis in many organisations from full-time work in the workplace, to a blend between going to work and working from home.

    This one hour training course examines how to maximise your flexibility while maintaining control. What the rules are regarding place of work, flexible working, part-time hours and those who do not wish to return to the workplace at all.

    We will cover:

    • Flexible working requests
    • Managing a flexible workforce
    • Measuring performance
    • Communication
    • and much more...

    This is the new reality for many organisations.  This one-hour module will give employers tools to better manage their workforce, and to understand the legal and practical ramifications of employee requests.

    This webinar is available to book here.

    You will need to pay on line, or contact us direct to organise.

  • Tue
    20
    Oct
    2020
    10:30 amOnline Webinar - (still available on-demand)

    Coronavirus has changed many rules of employment. It has changed the emphasis in many organisations from full-time work in the workplace, to a blend between going to work and working from home.

    This one hour training course examines how to maximise your flexibility while maintaining control. What the rules are regarding place of work, flexible working, part-time hours and those who do not wish to return to the workplace at all. How can you take advantage of the Job Support Scheme to maximise flexibility?

    We will cover:

    • Flexible working requests
    • Managing a flexible workforce
    • Measuring performance
    • Communication
    • And much more...

    This is the new reality for many organisations. This one-hour module will give employers tools to better manage their workforce, and to understand the legal and practical ramifications of employee requests.

    This webinar is available to subscribe to on-demand here

    You will need to pay on line, or contact us direct to organise.

  • Tue
    01
    Dec
    2020
    10:30 amOnline Webinar

    Working from home has become the norm. In just six months the country has moved from an economy that left home to go to work to one that went to work from home.

    But this transition is not a simple one, and there are still many unanswered questions for employers. How do they define their policies, how do they communicate with their workers, how do they look after their health and well-being?

    We will cover:

    • Managing homeworkers
    • Defining "place of work"
    • Homeworker risk assessments
    • Employers' obligcations
    • and much more...

    This one hour module addresses the key questions regarding your management of homeworkers.  From their health and well-being to managing performance and attendance.  As homeworking is becoming more important, it is crucial you learn how to manage it.

    This webinar is available to book here.

    You will need to pay on line, or contact us direct to organise.

  • Thu
    28
    Jan
    2021
    10:50 amOnline Webinar

    In between the worsening pandemic and the chaos created by Brexit negotiations before Christmas, the Government slipped through a very detailed, 45 page document regarding the right to work in the UK.

    Most employers should already be carrying out these checks, but it has become much more important since our exit from the European Union, as European citizens no longer have an automatic right to work in the UK. Especially if they were not living here before the end of last year.

    In our first Coronavirus webinar this year, nearly 75% of you voted for an extended Right to Work Checks webinar.

    We will cover:

    • The new system
    • EU citizens
    • Pre-settled status
    • Non-UK nationals
    • Manual, online and remote checks
    • and more...

    Please note, this is not an immigration webinar, though we touch on some of the principles, it is designed to allow employers to carry out the right checks to ensure they do not incur penalties.

    Can't make it? Don't worry, register anyway and we will send you a recording of the event to view when it suits you.

    This webinar is available to book here.

  • Thu
    25
    Feb
    2021
    10:50 amOnline Webinar

    Covid-19 has thrown up numerous challenges. And during the pandemic the number of employment tribunal cases has risen substantially.

    How can employers protect themselves, what are the "banana skins" you should avoid?

    We cannot cover every scenario, but in another of our focused webinars, our consultants will share their top 10 tips for keeping away from from employment tribunals.

  • Thu
    08
    Jul
    2021
    10:50 amOnline Webinar

    As the Government announces it is on track for a complete relaxation of the rules for 19 July, we look back at the last 18 months and asked what has changed in the employment relationship during that time.

    There have been a number of important changes to the law, both through legislation and case law. Brexit has meant a fundamental change to our relationship with the EU, and with EU workers.

    And with a nervous nation returning to the workplace, there is far greater awareness of health and safety protocols, risk assessments and safe ways of working. How can employers ensure they do the right thing, while protecting themselves and their workforce?

    This  free course will cover:

    • What workers and employers really think?
    • New legislation
    • New case law
    • Health and safety
    • Return to the workplace
    • ...... plus others

    Led by Guy Liddall, with in-depth analysis from Cathy Norton and Peter Stanway, these two one hour sessions will be time well spent.

    Can't make it? Don't worry, register anyway and we will send you a recording of the event to view when it suits you.

    To register - click here

  • Tue
    19
    Oct
    2021
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Many organisations have noticed a significant skills shortage, so it is not so easy to recruit replacement staff as it was.  This means it is important to get the best out of your existing staff.  Many employers only use the disciplinary procedure when they are actively looking to remove staff rather than recognising that it is a tried and tested formal performance management system, which if done correctly, can correct behaviours and reduce the need to dismiss employees.

    Managers are often very reluctant to use the disciplinary procedure because they have not been trained in how the procedure can work for them.   Instead, Managers avoid using the disciplinary procedure because they are aware that dismissing staff can have serious implications if done badly.

    We will also discuss the importance of dealing effectively with new starters and those with less than two years’ service in the event they are not meeting expectations, and how they can be departed safely using a shorter but fair process.

    This course will cover the differences between a fair and unfair dismissal; why following the ACAS code and internal procedures is essential; and the key practical issues to consider when dealing with discipline, dismissal and redundancy processes.  The aim of the course is to encourage delegates to follow proper procedures and apply sound judgement.

    We have designed the course to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager looking to enhance their existing skills, and wants to be more successful by learning new/different approaches.

    Our course is highly participative, practical in content, and intended to challenge our delegates into recognising there are always alternative ways of dealing with employee issues.

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

    The cost for this course will be £100.00 plus VAT per delegate, including lunch.  Clients get one free training place per topic, with extra places costing £100.00 plus VAT.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

  • Wed
    10
    Nov
    2021
    8:30 amQuy Mill Hotel & Spa, Quy, Cambridge

    How do you decide that someone is performing well?  If they are, how do you encourage them to be even better, and if not, what do you do about it?  These are challenges which Managers face on a daily basis.

    This course helps Managers with these issues by having realistic expectations on what people are capable of doing; knowing when to use performance improvement plans and programmes for personal development; whilst continuing to motivate and encourage good performers.

    We have designed the course to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager, looking to enhance their knowledge.

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

    The cost for this course will be £100.00 plus VAT per delegate, including lunch.  Clients get one free training place per topic, with extra places costing £100.00 plus VAT.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

  • Tue
    30
    Nov
    2021
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Managing people often strikes fear and dread into Managers, but it does not have to be that way.  By coming along to our short, but informative course, Managers will gain the confidence needed to manage people, and most importantly, avoid finding themselves on the wrong side of employment law - which can be costly!

     Based on our extensive HR experience, we will talk about the most misguided beliefs that Managers hold as fact about employment law.  We will also discuss the most frequent mistakes Managers make when dealing with staff; as well as difficulties created through lack of documentation, or not knowing or following their own employment procedures.  We will identify the key employment policies and why Managers need to be familiar with them.  This should also assist Managers to understand the importance of why these policies need to be applied correctly.

    The course will debunk myths to make sure you avoid fear and confusion when dealing with staffing issues.  We’re here to give you the confidence to manage people effectively and we’ll do this through fun interactive sessions and an extensive quiz to help reinforce the learning.

    We have designed the course to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager, looking to enhance their knowledge.

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

    The cost for this course will be £100.00 plus VAT per delegate, including lunch.  Clients get one free training place per topic, with extra places costing £100.00 plus VAT.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

     

  • Wed
    23
    Feb
    2022
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    How do you decide that someone is performing well?  If they are, how do you encourage them to be even better, and if not, what do you do about it?  These are challenges which Managers face on a daily basis.

    This course helps Managers with these issues by having realistic expectations on what people are capable of doing; knowing when to use performance improvement plans and programmes for personal development; whilst continuing to motivate and encourage good performers.

  • Tue
    22
    Mar
    2022
    8:30 amQuy Mill Hotel & Spa, Quy, Cambridge

    Managing people often strikes fear and dread into Managers, but it does not have to be that way.  By coming along to our short, but informative course, Managers will gain the confidence needed to manage people, and most importantly, avoid finding themselves on the wrong side of employment law - which can be costly!

    Based on our extensive HR experience, we will talk about the most misguided beliefs that Managers hold as fact about employment law.  We will also discuss the most frequent mistakes Managers make when dealing with staff; as well as difficulties created through lack of documentation, or not knowing or following their own employment procedures.  We will identify the key employment policies and why Managers need to be familiar with them.  This should also assist Managers to understand the importance of why these policies need to be applied correctly.

    The course will debunk myths to make sure you avoid fear and confusion when dealing with staffing issues.  We’re here to give you the confidence to manage people effectively and we’ll do this through fun interactive sessions and an extensive quiz to help reinforce the learning.

    We have designed the course to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager, looking to enhance their knowledge.

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

    The cost for this course will be £120.00 plus VAT per delegate, including lunch.  Clients get one free training place per topic, with extra places costing £120.00 plus VAT.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

     

  • Tue
    15
    Nov
    2022
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Every organisation is having to review its costs, now more than ever! Managing the costs of absenteeism - sick pay, lost productivity, presenteeism, morale etc. - is an essential management skill.  Dealing with unreliable staff throwing regular “sickies” or staff working when they really should not, can also make a difference to how successful you are perceived as a Manager.

    Effective return to work meetings and good attendance records are fundamental to reducing absence.  Knowing when and how to use occupational health reports is an additional key management tool.  And, supporting and managing employees who have genuine sickness, whether physical and/or mental health is crucial.

    This practical, interactive half-day course will provide you with tips and tools on addressing these and other issues to help increase attendance and drive down costs.   We have designed the course to suit those who are new to Management, as well as being worthwhile for the experienced Manager or HR professional looking to enhance their knowledge and increase their practical skills.

    The cost for this course will be £150.00 plus VAT per delegate, including lunch.  Preferential rates for clients.  

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

  • Thu
    23
    Feb
    2023
    8:30 amQuy Mill Hotel & Spa, Quy, Cambridge

    Every organisation is having to review its costs, now more than ever! Managing the costs of absenteeism - sick pay, lost productivity, presenteeism, morale etc. - is an essential management skill.  Dealing with unreliable staff throwing regular “sickies” or staff working when they really should not, can also make a difference to how successful you are perceived as a Manager.

    Effective return to work meetings and good attendance records are fundamental to reducing absence.  Knowing when and how to use occupational health reports is an additional key management tool.  And, supporting and managing employees who have genuine sickness, whether physical and/or mental health is crucial.

    This practical, interactive half-day course will provide you with tips and tools on addressing these and other issues to help increase attendance and drive down costs.   We have designed the course to suit those who are new to Management, as well as being worthwhile for the experienced Manager or HR professional looking to enhance their knowledge and increase their practical skills.

    The cost for this course will be £165.00 plus VAT per delegate, including lunch.  Preferential rates for clients.  

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

  • Tue
    28
    Mar
    2023
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    Managers have to be able to investigate a whole range of issues, anything from Discipline or Grievance cases, accidents at work, through to customer complaints.

    Getting this wrong can have significance consequences, e.g. financial, staff morale, reputation for your business, team and even customers.

    This course will help equip your Managers with the principles and practical skills that they need to conduct a thorough and fair investigation with confidence, as a prelude to further action which may vary from  a customer complaint being upheld, through to commencing a formal disciplinary or grievance process.

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

    The cost for this course will be £165.00 plus VAT per delegate, including lunch.   Preferential rates for clients.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

  • Wed
    18
    Oct
    2023
    8:30 amQuy Mill Hotel & Spa, Quy, Cambridge

    Managers have to be able to investigate a whole range of issues, anything from Discipline or Grievance cases, accidents at work, through to customer complaints.

    Getting this wrong can have significance consequences, e.g. financial, staff morale, reputation for your business, team and even customers.

    This course will help equip your Managers with the principles and practical skills that they need to conduct a thorough and fair investigation with confidence, as a prelude to further action which may vary from  a customer complaint being upheld, through to commencing a formal disciplinary or grievance process.

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

    The cost for this course will be £165.00 plus VAT per delegate, including lunch.   Preferential rates for clients.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

  • Thu
    30
    Nov
    2023
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    No-one likes to deliver bad news, but every Manager has to do this at some stage. If it is done effectively, the outcome can be more constructive than if it is done badly, or not at all.

  • Wed
    07
    Feb
    2024
    8:30 amQuy Mill Hotel & Spa, Quy, Cambridge

    No-one likes to deliver bad news, but every Manager has to do this at some stage. If it is done effectively, the outcome can be more constructive than if it is done badly, or not at all.

    We will identify useful approaches and techniques that will help Managers to be more confident and purposeful, by practising how to do it in a supportive and safe environment.

    Delivering bad news without proper preparation can be stressful to all concerned, so come to learn how to be more comfortable dealing with this part of a Manager’s job.

    A lively, practical and participative training event - topics will include:

    • Types of Bad News to be delivered
    • Process and Method
    • The Importance of Preparation
    • How to Conduct Meetings
    • Follow Up

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.45 pm to 2.00 pm, with breaks for refreshments and lunch.

    The cost for this course will be £175.00 plus VAT per delegate, including lunch.   Preferential rates for clients.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

  • Wed
    24
    Apr
    2024
    8:30 amPark Farm Country Hotel, Hethersett, Norwich

    You are only as good as the people you manage - if you do not manage them effectively, this will not reflect well on you.

    Many Managers are promoted to a role that involves being in charge of people - the promotion is often based on their technical/operational expertise.  Yet, to successfully manage individuals or a team requires a different set of skills and techniques.  Even Senior Managers may never have had formal training on the best ways to lead and manage people.  All Managers need to keep up to date with the evolving principles of motivating and engaging the different generations of people they are responsible for in the modern workplace. It is about continuous professional development if you are a Manager.

    This course focuses on the key aspects of successful people management, including effective communication skills; practical motivation and engagement; the ability to develop individuals and also teams; and finally, knowing your own default management style and when you may need to change/modify it.

    We have designed this course to suit those who are new to Management, as well as being a useful refresher for the more experienced Manager looking to develop existing skills and/or want to be more successful by learning new/different approaches, as part of personal/career development.

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.45 pm to 2.00 pm, with breaks for refreshments and lunch.

    The cost for this course will be £175.00 plus VAT per delegate, including lunch.   Preferential rates for clients.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

  • Thu
    11
    Jul
    2024
    10:50 amOnline

     

    To book your place at this event: Click here

    A change of government comes as no surprise. But the scale of their ambition in the employment sphere may well do. With their aim to make life fairer for workers and to ensure being in work pays, some of the changes will be radical, if implemented gradually.

    Many of these changes have been widely trailed in their manifesto, we look at each and explain what we believe the impact will be and how soon we can expect to see them.

    Guy Liddall will be joined as usual by our HR and employment law experts, who will be on hand to answer questions.

    • One type of worker?
    • Family friendly work/life balance
    • Contracts and pay
    • Day one rights
    • Tribunals

    As previous , the webinar will last 40 minutes, with at least half the time given to questions from the audience.  These can be asked on the day, or in advance, by emailing jackie@backuphr.com.

    Can't make it? Don't worry, register anyway and we will send you a recording of the event to view when it suits you.

  • Thu
    21
    Nov
    2024
    8:00 amPark Farm Country Hotel, Hethersett, Norwich

    If conflict is not addressed swiftly, working relationships break down, tempers can flare or people could claim bullying and harassment.

    Identifying and dealing confidently with conflict early on is an essential life skill, especially in the working environment.

    We have designed this course to suit those who are new to management, as well as being a useful refresher for those who are already experienced, looking to further develop skills and/or wanting to be more successful, by learning new/different approaches as part of personal/ career development.

    This course will be highly participative, practical in content, and is intended to help learn some key techniques to diffusing tensions, dealing with and understanding the nature and causes of conflict.

    The course objectives will include: -

    • What is Conflict?
    • Causes of Conflict
    • Conflict Resolution
    • Practical Case Studies

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 2.30 pm, with breaks for refreshments and lunch.

    The cost for this course will be £175.00 plus VAT per delegate, including lunch.   Preferential rates for clients and discounts for block bookings.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

  • Wed
    12
    Feb
    2025
    8:00 amQuy Mill Hotel & Spa, Quy, Cambridge

    If conflict is not addressed swiftly, working relationships break down, tempers can flare or people could claim bullying and harassment.

    Identifying and dealing confidently with conflict early on is an essential life skill, especially in the working environment.

    We have designed this course to suit those who are new to management, as well as being a useful refresher for those who are already experienced, looking to further develop skills and/or wanting to be more successful, by learning new/different approaches as part of personal/ career development.

    This course will be highly participative, practical in content, and is intended to help learn some key techniques to diffusing tensions, dealing with and understanding the nature and causes of conflict.

    The course objectives will include: -

    • What is Conflict?
    • Causes of Conflict
    • Conflict Resolution
    • Practical Case Studies

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 2.30 pm, with breaks for refreshments and lunch.

    The cost for this course will be £175.00 plus VAT per delegate, including lunch.   Preferential rates for clients and discounts for block bookings.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

  • Thu
    01
    May
    2025
    8:00 amPark Farm Country Hotel, Hethersett, Norwich

    Recruitment can be both expensive and time consuming, but is squandered by poor probationary and induction processes.  With the removal of the two-year service rule and the day one unfair dismissal rights, it has never been more important to get probation processes right. Join us to gain the skills to allow you to deliver successful onboarding during probationary periods to retain your new starters, rather than facing potential costly unfair dismissal claims.

    The first few days, weeks and months are critical in determining whether people develop effectively, and quickly become either an asset or a liability.  Equally, it is important that employees feel valued and want to actively contribute to the business.

    However, little time, effort and thought is often given to planning and achieving a meaningful, structured programme of induction learning through probationary periods. This means that people do not work to their full potential as quickly as they could and/or they “leave” the organisation, meaning further costly recruitment and possible disgruntled ex-employees now considering an unfair dismissal claim.

    This course will help Managers to plan and conduct meaningful probationary processes, together with onboarding programmes that go far beyond the first week.  We will identify what should be included, and how to regularly assess and constructively feedback to a new employee how they are performing, and what to do if they are not.  We will also explain how, if necessary, to depart people during probation following a correct and fair procedure, thereby reducing the risk of costly legal disputes.

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 2.00 pm, with breaks for refreshments and lunch.

    The cost for this course will be £175.00 plus VAT per delegate, including lunch.   Preferential rates for clients and discounts for block bookings.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.