Forthcoming Training Programme for 2017

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Category: HR Events

0 – 60mph in 6 Months – Getting Newcomers up to Speed

Newmarket – 28th February; Norwich – 27th April

The first few days, weeks and months for a new starter are critical in determining whether they develop effectively, and quickly become either an asset or a liability. In reality, little time, effort and thought is really given to planning and achieving a meaningful, structured programme of learning, which means that people do not work to their full potential as quickly as they could have, or they leave. This course will encourage Managers to better prepare and conduct good inductions, and to regularly assess and feedback how a new employee is performing, so that they can become really productive in their jobs by the end of any probationary period.

Key Survival Skills for the Modern Workplace

Newmarket – 16th May; Norwich – 17th October

Coping with change is not always easy, but is a necessary skill for the modern workplace. This half-day course will look specifically at some of the common work stressors, with a view to learning effective approaches, including meeting your boss’ expectations, knowing when and how to stand up for yourself, developing resilience, whilst juggling work and personal demands.  This will suit anyone who wants to have a better understanding of survival strategies and skills.  This will also aid personal and career development, as being able to adapt quickly is more than just the key to survival, but to success itself.

Good Ways to Deliver Bad News

Newmarket – 11th October; Norwich – 30th November

No-one likes to deliver bad news, but every Manager has to do this at some stage. If it is done effectively, the outcome can be more constructive than if it is done badly, or not at all. We will identify useful approaches and techniques that will help Managers to be more confident and purposeful, by practising how to do it in a supportive and safe environment. Delivering bad news without proper preparation can be stressful to all concerned, so come to learn how to be more comfortable dealing with this part of a Manager’s job

 

Rowley Mile Conference Centre, Newmarket – 8th November 2016
Orton Hall Hotel, Peterborough – 16th November 2016 – CANCELLED
Park Farm Country Hotel, Norwich – 24th November 2016

An ACAS report identifies seven levers for workplace productivity. We will look at practical steps that Managers can take to get the best out of their employees by focusing on four of the seven levers.  We will also give our own take on productivity using the three “R”s, namely Reward, Responsibility and Respect. Managers succeed by having highly productive teams.  Traditional approaches have invariably been focused on time management and working people harder, over longer hours.  The modern Manager knows that a productive team depends far more on job design and communication, whilst recognising that issues of trust and fairness are equally as important.

This course will identify some of the key elements that all Managers should be aware of if they wish to manage their teams more effectively, thereby enhancing the organisation’s performance/prosperity, and their reputation as a key performer.

The course objectives will include: –

  • Defining Productivity
  • Well-Designed Work
  • How Fairness Contributes
  • Employee Voice
  • The Value of Trust
  • Well-Being – Another Aspect of Productivity

The course will commence at 8.45 am, with registration and refreshments from 8.00 am. The course will finish around 3.00 pm, with breaks for refreshments and lunch.

The cost for this training event will be £150.00 plus VAT per delegate, including lunch. Book before 31st August 2016 and receive an early bird discount. To reserve your place on this course, please contact Jackie Bolton either by e-mail: jackie@www.backuphr.com or call 01480 677981.

Park Farm Country Hotel, Norwich – 11th October

Managing people often strikes fear and dread into most Managers, but it does not have to be that way.

By coming along to our short, but informative course, business owners and Managers will be provided with the essentials needed to manage people, and most importantly, avoid finding themselves on the wrong side of employment law – which can be costly!

Based on our extensive HR experience, we will share with you some of the most misguided beliefs that Managers hold as fact. We will talk about the most frequent mistakes Managers make when dealing with staff; as well as the difficulties created through lack of documentation, or not knowing or following their own employment procedures.

The topics covered during this half day session will include the myths, mistakes and muddle surrounding employment law; contractual documentation; poor communication and record keeping; absence; disciplinary; performance management; and recruitment.

The course objectives will include: –

• To dispel frequently held myths about employing people
• Identify and learn from the common mistakes made by Managers
• To avoid the muddle that happens from lack of clarity

This course is ideal for newly appointed/promoted Managers, as well as being a refresher for experienced Managers, as we debunk myths, show you what you can and cannot do, and make sure you avoid fear and confusion when dealing with staffing issues.

We’re here to give you the confidence to manage people effectively and we’ll do this through fun interactive sessions, using quizzes and common scenarios, to reinforce the learning.

The course will commence at 8.30 am, with registration and refreshments from 8.00 am. The course will finish around 1.30 pm, with a break for refreshments and a light buffet lunch.

The cost for this training event will be £75.00 plus VAT per delegate. To reserve your place on this course, please contact Jackie Bolton either by e-mail: jackie@www.backuphr.com or call 01480 677981

CONDUCTING INVESTIGATIONS – AN ESSENTIAL TOOL FOR MANAGERS

Pitfalls & Perils of Poor Investigation
Newmarket – 19th January; Peterborough – 27th January; Norwich – 4th February

Managers have to be able to investigate a whole range of issues, anything from Discipline or Grievance cases, accidents at work, through to customer complaints. Getting this wrong can have significance consequences, e.g. financial, staff morale, reputation for your business, team and even customers. This course will help equip your Managers with the principles and practical skills that they need to conduct a thorough and fair investigation with confidence, as a prelude to further action which may vary from a customer complaint being upheld, through to commencing a formal disciplinary or grievance process.

ESSENTIAL GUIDE TO ABSENCE MANAGEMENT
Newmarket – 19th April; Peterborough – 27th April; Norwich – 12th May

Minimising the disruption and costs of sickness absenteeism – sick pay, lost productivity, morale etc. – is an essential management skill. Dealing with the disruptive value of having unreliable staff throwing regular “sickies” can also make a difference to how successful you are perceived to be as a Manager. Through the use of interactive case studies and feedback sessions, this course will be a useful refresher of all aspects surrounding handling absence management. It will also touch on some new topics such as mental health and welfare, as well as providing a summary of the main tips and tools managers need to address absence management.

WHY IDENTIFY AND RETAIN KEY STAFF?
Newmarket – 8th November; Peterborough – 16th November; Norwich – 24th November

It can cost as much as £30,000 per employee to replace members of staff, says Oxford Economics, because of a combination of lost output and the cost of recruiting and absorbing a new employee to get them up to speed. Add to that the recent CIPD survey which indicates four fifths of organisations feel competition for staff had increased, with three quarters reporting recruitment difficulties, i.e. lack of skills. This makes identifying and retaining key staff crucial to an organisation’s success but do you really know who your key staff truly are? This course will look at the techniques and policies you need to implement, to ensure that you do not lose business critical employees. This includes how to assess your workforce, considering reward strategies, employee engagement initiatives and succession planning.

Grievance & Conflict Resolution Taining Course

October & November 2015

The average UK employee has some kind of workplace squabble nearly twice a week, according to a recent survey from LondonOffices.com. One of the hardest tasks Managers are expected to deal with is finding solutions when working relationships break down, tempers flare or people claim bullying and harassment. How successfully Managers deal with conflict early on may prevent formal grievances. Our interactive course is designed to help Directors/Managers/Supervisors/Team Leaders understand the nature of conflict, to learn some key techniques to diffusing tensions and dealing with grievances.

The course objectives will include: –

• What is Conflict & it’s Consequences?
• Causes of Conflict e.g. Working relationships, bullying & harassment
• Grievance Handling & Mediation
• Practical Conflict Resolution – identifying problems, searching for win-win options & finding solutions that last

We are running this course at the following venues:

Orton Hall Hotel, Peterborough – 22nd October 2015
Rowley Mile Conference Centre, Newmarket – 10th November 2015
Barnham Broom Golf Hotel, Norwich – 19th November 2015

The course will commence at 8.45 am, with registration and refreshments from 8.00 am. The course will finish around 3.00 pm, with breaks for refreshments and lunch.

The cost for this training event will be £150.00 plus VAT per delegate, including lunch. Book before 31st August 2015 and receive a 20% early bird discount. To reserve your place on this course, please contact Jackie Bolton either by e-mail: jackie@www.backuphr.com or call 01480 677981.

Managing your Time & your People

Lack of time is a Manager’s worse enemy but often a Manager can be more effective by simply taking a different approach. This course will focus on how to make the most of your time at work. This is a highly interactive course, will include guidance on managing work demands; being more assertive to achieve results; delegating more effectively; and how to take a more positive approach in order to survive and thrive in your job role.

The course objectives will include: –

• Time Management
• Delegation
• Achieving results through people
• Work/Life balance

We are running this course at the following venues:

Orton Hall Hotel, Peterborough – 11th March 2015
Rowley Mile Conference Centre, Newmarket – 17th March 2015
Barnham Broom Golf Hotel, Norwich – 24th March 2015

The course will commence at 8.45 am, with registration and refreshments from 8.00 am. The course will finish around 3.00 pm, with breaks for refreshments and lunch.

The cost for this training event will be £150.00 plus VAT per delegate, including lunch. Book before 31st January 2015 and receive a 20% early bird discount. To reserve your place on this course, please contact Jackie Bolton either by e-mail: jackie@www.backuphr.com or call 01480 677981.

Purposeful Meetings

Managers spend a lot of time in meetings with their employees; whether the time is well-spent is often questionable, particularly if there are no clear outcomes, or successful conclusion, to the matters discussed. This course will help Managers at all levels, and Supervisors/Team Leaders to hold meetings with more purpose, so that better outcomes are achieved. This is a highly interactive course, focussing on the key people and meeting skills needed, including preparation and planning, listening and questioning skills and follow up. This would also assist those who are required to facilitate or chair meetings, on a formal or informal basis, possibly for the first time or as a useful refresher on good practice.

The course objectives will include: –

• Purpose of meeting – setting parameters
• Planning & preparation – organisational skills
• Running the meeting – listening & questioning
• Confirm outcome – summarising with purpose
• Follow-up & Review – actioning & monitoring

We are running this course at the following venues:

Orton Hall Hotel, Peterborough – 20th January 2015
Rowley Mile Conference Centre, Newmarket – 27th January 2015
Barnham Broom Golf Hotel, Norwich – 4th February 2015

The course will commence at 8.45 am, with registration and refreshments from 8.00 am. The course will finish around 3.00 pm, with breaks for refreshments and lunch.

The cost for this training event will be £150.00 plus VAT per delegate, including lunch. To reserve your place on this course, please contact Jackie Bolton either by e-mail: jackie@www.backuphr.com or call 01480 677981.

What are the pitfalls of not having contractual documentation? Do employees seem to know more about their rights than you do? Do you know what are the most important employment procedures are and why? BackupHR recognises that many organisations employ people “on the hoof” and only issue them with a brief offer letter, having all good intentions of following up at a later stage but never do. Getting it wrong or having nothing could give rise to a claim. For an organisation this could potentially mean having to put your business on hold, not only in terms of finances but also management focus.

Providing the legal basics about employment contracts; their purpose and content, as well as also identifying the key employment policies and procedures that should not only be clearly written and communicated out, but that Managers need to follow in practice. By attending this half day course, you will be given practical tips on what needs to be in place and why. We will explain why handbooks are a necessary evil and why they need to get reviewed and updated each year.

This will bring you up to speed on everything you need to know about employment policies, procedures and contracts, as well as understanding the importance of having detailed records.

Who should attend?

Directors and/or Business Owners who employ staff, as well as Managers who have responsibility for managing people. It is also a useful refresher for anyone who has HR responsibility.

What will the course cover?
  • Legal Considerations
  • Contractual Documentation
  • Policies and Procedures
  • Consultation and Implementation
  • Making Changes

Included will be a number of exercises and/or case studies that will allow you to put into practice many of the points covered off during the course, within group interactive sessions.

See also:
An introduction to all of our training courses

For more information on this and our other courses

Contact: Jackie Bolton
Mobile: 07501 224523
Email: jackie@www.backuphr.com

Forthcoming Events for 2015

PURPOSEFUL MEETINGS
Peterborough – 20th January, Newmarket – 27th January & Norwich – 4th February

Managers spend a lot of time in meetings with employees, whether the time is well-spent is often questionable. This course is designed for Managers/Directors to hold meetings with purpose, so that better outcomes are achieved. This is a highly interactive course, focussing on the key skills needed, including preparation and planning, listening and questioning skills and follow up.

MANAGING YOUR TIME & YOUR PEOPLE
Peterborough – 11th March, Newmarket – 17th March & Norwich – 24th March

Lack of time is a Manager’s worse enemy but often a Manager can be more effective by simply taking a different approach. This course will focus on how to make the most of your time at work. It will include guidance on managing work demands; being more assertive to achieve results; delegating more effectively; and how to take a more positive approach in order to survive and thrive.

GRIEVANCE & CONFLICT RESOLUTION
Peterborough – 22nd October, Newmarket – 10th November & Norwich – 19th November

The average UK employee has some kind of workplace squabble nearly twice a week, according to a recent survey. One of the hardest tasks Managers are expected to deal with is finding solutions when working relationships break down, tempers flare or people claim bullying and harassment. How successfully Managers deal with conflict early on may prevent formal grievances. This course is designed to help Managers understand the nature of conflict, to learn some key techniques to diffusing tensions and dealing with grievances.

Watch this space – further details to follow.

GOODBYE & HELLO

Guide to the Quick Departure of Employees & Better Replacement

The CIPD estimates the average cost of recruiting the wrong person is £8,200.00, rising to £12,000.00 for Senior Managers or Directors. Many employers put up with the wrong staff because they believe there is no easy way to terminate their employment. This is not the case and the first part of this course is designed to show how to legally fast track the departure of staff, either relatively new or long-serving staff members when appointments go wrong. The remainder of the course will discuss how to make sure all appointments are best suited to the job demands and what Managers need to put in place to make sure new recruits are successful. It will provide practical tips on good recruitment processes from selection through to induction, thereby reducing the problems arising from bad appointments.

The course objectives will include: –

• Removing staff with less than 2 years service
• “Protected conversations” and settlement agreements
• Deciding exactly what kind of person you need to recruit
• The use of good selection techniques
• Why induction is critical and how to do it well

We are running this course at the following venues:

Orton Hall Hotel, Peterborough – 15th October 2014
Barnham Broom Golf Hotel, Norwich – 23rd October 2014
Rowley Mile Conference Centre, Newmarket – 6th November 2014 – SOLD OUT (waiting list available)

The course will commence at 9.00 am, with registration and refreshments from 8.30 am. The course will finish around 3.00 pm, with breaks for refreshments and lunch.

This course is a must for all Managers and/or Directors, as being able to remove the wrong staff quickly and make good appointments are essential business skills.

The cost for this training event will be £150.00 plus VAT per delegate, including lunch. Book before 31st August and receive a 20% early bird discount. To reserve your place on this course, please contact Jackie Bolton either by e-mail: jackie@www.backuphr.com or call 01480 677981.