• Thu
    8:30 amPark Farm Country Hotel, Hethersett, Norwich



    Does dealing with those difficult situations at work fill you with dread?
    Do you avoid having to dealing with those difficult team members?
    Do you want to achieve positive and successful outcomes from such situations?

    BackupHR recognises that dealing with difficult situations at work can be very stressful, as well as time consuming. Your ability to manage these effectively is essential to successful management and leadership.

    By attending this half day course, you will be given practical tips on how to handle a range of situations and people better, thereby achieving meaningful and lasting solutions, as well as becoming a more effective Manager.

    This lively, practical and participative training course will cover topics such as what are difficult situations and why are they difficult; the importance of following a process; managing and understanding different reactions; and solutions to handling difficult people.

    The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.45 pm to 2.00 pm, with breaks for refreshments and lunch.

    The cost for this course will be £175.00 plus VAT per delegate, including lunch.   Preferential rates for clients.

    To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.