Grievance & Conflict Resolution Taining Course
October & November 2015
The average UK employee has some kind of workplace squabble nearly twice a week, according to a recent survey from LondonOffices.com. One of the hardest tasks Managers are expected to deal with is finding solutions when working relationships break down, tempers flare or people claim bullying and harassment. How successfully Managers deal with conflict early on may prevent formal grievances. Our interactive course is designed to help Directors/Managers/Supervisors/Team Leaders understand the nature of conflict, to learn some key techniques to diffusing tensions and dealing with grievances.
The course objectives will include: –
What is Conflict & its Consequences?
Causes of Conflict e.g. Working relationships, bullying & harassment
Grievance Handling & Mediation
Practical Conflict Resolution – identifying problems, searching for win-win options & finding solutions that last
We are running this course at the following venues:
Orton Hall Hotel, Peterborough 22nd October 2015
Rowley Mile Conference Centre, Newmarket 10th November 2015
Barnham Broom Golf Hotel, Norwich 19th November 2015
The course will commence at 8.45 am, with registration and refreshments from 8.00 am. The course will finish around 3.00 pm, with breaks for refreshments and lunch.
The cost for this training event will be £150.00 plus VAT per delegate, including lunch. Book before 31st August 2015 and receive a 20% early bird discount. To reserve your place on this course, please contact Jackie Bolton either by e-mail: jackie@www.backuphr.com or call 01480 677981.
