Training Courses - Cambridge

How do you decide that someone is performing well?  If they are, how do you encourage them to be even better, and if not, what do you do about it?  These are challenges which Managers face on a daily basis.

This course helps Managers with these issues by having realistic expectations on what people are capable of doing; knowing when to use performance improvement plans and programmes for personal development; whilst continuing to motivate and encourage good performers.

We have designed the course to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager, looking to enhance their knowledge.

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

The cost for this course will be £100.00 plus VAT per delegate, including lunch.  Clients get one free training place per topic, with extra places costing £100.00 plus VAT.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

Managing people often strikes fear and dread into Managers, but it does not have to be that way.  By coming along to our short, but informative course, Managers will gain the confidence needed to manage people, and most importantly, avoid finding themselves on the wrong side of employment law - which can be costly!

Based on our extensive HR experience, we will talk about the most misguided beliefs that Managers hold as fact about employment law.  We will also discuss the most frequent mistakes Managers make when dealing with staff; as well as difficulties created through lack of documentation, or not knowing or following their own employment procedures.  We will identify the key employment policies and why Managers need to be familiar with them.  This should also assist Managers to understand the importance of why these policies need to be applied correctly.

The course will debunk myths to make sure you avoid fear and confusion when dealing with staffing issues.  We’re here to give you the confidence to manage people effectively and we’ll do this through fun interactive sessions and an extensive quiz to help reinforce the learning.

We have designed the course to suit those who are new to Management, as well as being a worthwhile refresher for the experienced Manager, looking to enhance their knowledge.

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

The cost for this course will be £120.00 plus VAT per delegate, including lunch.  Clients get one free training place per topic, with extra places costing £120.00 plus VAT.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

Every organisation is having to review its costs, now more than ever! Managing the costs of absenteeism - sick pay, lost productivity, presenteeism, morale etc. - is an essential management skill.  Dealing with unreliable staff throwing regular “sickies” or staff working when they really should not, can also make a difference to how successful you are perceived as a Manager.

Effective return to work meetings and good attendance records are fundamental to reducing absence.  Knowing when and how to use occupational health reports is an additional key management tool.  And, supporting and managing employees who have genuine sickness, whether physical and/or mental health is crucial.

This practical, interactive half-day course will provide you with tips and tools on addressing these and other issues to help increase attendance and drive down costs.   We have designed the course to suit those who are new to Management, as well as being worthwhile for the experienced Manager or HR professional looking to enhance their knowledge and increase their practical skills.

The cost for this course will be £165.00 plus VAT per delegate, including lunch.  Preferential rates for clients.  

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

Managers have to be able to investigate a whole range of issues, anything from Discipline or Grievance cases, accidents at work, through to customer complaints.

Getting this wrong can have significance consequences, e.g. financial, staff morale, reputation for your business, team and even customers.

This course will help equip your Managers with the principles and practical skills that they need to conduct a thorough and fair investigation with confidence, as a prelude to further action which may vary from  a customer complaint being upheld, through to commencing a formal disciplinary or grievance process.

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.30 pm, with breaks for refreshments and lunch.

The cost for this course will be £165.00 plus VAT per delegate, including lunch.   Preferential rates for clients.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

No-one likes to deliver bad news, but every Manager has to do this at some stage. If it is done effectively, the outcome can be more constructive than if it is done badly, or not at all.

We will identify useful approaches and techniques that will help Managers to be more confident and purposeful, by practising how to do it in a supportive and safe environment.

Delivering bad news without proper preparation can be stressful to all concerned, so come to learn how to be more comfortable dealing with this part of a Manager’s job.

A lively, practical and participative training event - topics will include:

• Types of Bad News to be delivered
• Process and Method
• The Importance of Preparation
• How to Conduct Meetings
• Follow Up

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.45 pm to 2.00 pm, with breaks for refreshments and lunch.

The cost for this course will be £175.00 plus VAT per delegate, including lunch.   Preferential rates for clients.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

You are only as good as the people you manage - if you do not manage them effectively, this will not reflect well on you.

Many Managers are promoted to a role that involves being in charge of people - the promotion is often based their on technical/operational expertise.  Yet, to successfully manage individuals or a team requires a different set of skills and techniques.  Even Senior Managers may never have had formal training on the best ways to lead and manage people.  All Managers need to keep up to date with the evolving principles of motivating and engaging the different generations of people they are responsible for in the modern workplace. It is about continuous professional development if you are a Manager.

This course focuses on the key aspects of successful people management, including effective communication skills; practical motivation and engagement; the ability to develop individuals and also teams; and finally, knowing your own default management style and when you may need to change/modify it.

We have designed this course to suit those who are new to Management, as well as being a useful refresher for the more experienced Manager looking to develop existing skills and/or want to be more successful by learning new/different approaches, as part of personal/career development.

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 1.45 pm to 2.00 pm, with breaks for refreshments and lunch.

The cost for this course will be £175.00 plus VAT per delegate, including lunch.   Preferential rates for clients.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.