In 2019, we are running two courses which will cover much of the knowledge and many of the skills needed to be a successful Manager of people.
We have designed both these courses to suit those who are new to Management, as well as being a useful refresher for the more experienced Manager who is looking to develop their existing skills and/or wants to be more successful by learning new/different approaches, as part of your personal/career development.
Our training courses are highly participative, practical in content, and are intended to challenge our delegates into recognising there are always alternative ways of dealing with people and/or situations.
Building Effective Working Relationships – Norwich – 4th April & Newmarket – 30th April
This will cover why effective working relationships (within and across teams, up and down management levels) is so important.
Course content will involve what is really meant by good two-way communication skills, influencing skills especially our bosses, dealing quickly with difficult situations and people (conflict resolution).
Why Employees do and don’t turn up to Work – Norwich – 17th October & Newmarket – 13th November
This will be focused on taking the more proactive approach (absence being reactive) to understanding peoples’ motives for working.
Course content will include the dangers of presenteeism, the benefits of return to work meetings work, and the importance of focusing on small scale but high impact well-being initiatives, seeing as mental health and stress combined is the number one reason why people are off sick these days.