Training Courses - Norwich

If conflict is not addressed swiftly, working relationships break down, tempers can flare or people could claim bullying and harassment.

Identifying and dealing confidently with conflict early on is an essential life skill, especially in the working environment.

We have designed this course to suit those who are new to management, as well as being a useful refresher for those who are already experienced, looking to further develop skills and/or wanting to be more successful, by learning new/different approaches as part of personal/ career development.

This course will be highly participative, practical in content, and is intended to help learn some key techniques to diffusing tensions, dealing with and understanding the nature and causes of conflict.

The course objectives will include: -

• What is Conflict?
• Causes of Conflict
• Conflict Resolution
• Practical Case Studies

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 2.30 pm, with breaks for refreshments and lunch.

The cost for this course will be £175.00 plus VAT per delegate, including lunch.   Preferential rates for clients and discounts for block bookings.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.

Recruitment can be both expensive and time consuming but is squandered by poor or no induction.  With the upcoming removal of the two-year service rule for unfair dismissal claims, it has never been more important to get it right. Join us to gain the skills to allow you to deliver your successful onboarding to retain your new starters.

The first few days, weeks and months are critical in determining whether people develop effectively, and quickly become either an asset or a liability.  Equally, it is important that employees feel valued and want to actively contribute to the business. Little time, effort and thought is really given to planning and achieving a meaningful, structured programme of induction learning. This means that people do not work to their full potential as quickly as they could and/or they “leave” the organisation, meaning further costly recruitment.

This course will help Managers to plan and conduct meaningful onboarding programmes that go beyond the first week.  We will identify what should be included, and how to regularly assess and constructively feedback to a new employee.  Thereby they can become really productive, integrated and engaged by the end of their probationary period and thereby avoiding potential costly legal disputes.

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 2.00 pm, with breaks for refreshments and lunch.

The cost for this course will be £175.00 plus VAT per delegate, including lunch.   Preferential rates for clients and discounts for block bookings.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677981.